Effective Date: January 1, 2025
Last Updated: April 17, 2026
At Shree Ratlam Jewellers ("we", "us", "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shreeratlamjewellers.com or interact with us through any medium.
By using our website, you consent to the data practices described in this policy. If you do not agree with the practices described herein, please do not use our website.
1. Information We Collect
We may collect the following types of information when you interact with our website:
a) Personal Information (Voluntarily Provided)
- Full Name – to address and communicate with you
- Phone Number – for follow-up communication regarding your enquiry
- Email Address – for responding to your queries and sending updates
- Message Content – the subject and message you submit via our contact form
b) Automatically Collected Information
- IP Address – for security monitoring and analytics
- Browser Type & Version – to optimize website experience
- Device Information – device type, operating system, screen resolution
- Pages Visited – to understand user behaviour and improve our services
- Date & Time of Visit – for analytics and security purposes
- Referring URLs – to understand how visitors find our website
2. Contact Form Data
When you submit an enquiry through our contact form, we collect the following data:
- Full Name
- Phone Number
- Email Address
- Subject of Enquiry
- Message Details
- Communication Consent Status
This information is transmitted securely via email to our business email address (shreeratlamjewellers15@gmail.com) for the sole purpose of responding to your enquiry. We do not store your form data on any external database beyond our email systems.
3. Communication Consent
By checking the communication consent checkbox on our contact form, you expressly agree to receive communications from Shree Ratlam Jewellers through the following channels:
- SMS – Text messages about offers, updates, and service notifications
- Email – Promotional materials, newsletters, and service-related communications
- OBD (Outbound Dialer) – Pre-recorded voice messages about offers and updates
- Google RCS – Rich Communication Services messages via Google
- WhatsApp – Messages regarding services, offers, and order updates
You may withdraw your consent at any time by contacting us directly. Upon receiving your opt-out request, we will cease all promotional communications within a reasonable timeframe, typically within 7 business days.
4. Cookies Policy
Our website may use cookies and similar tracking technologies to enhance your browsing experience:
- Essential Cookies: Required for the website to function properly, including session management and security features.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics).
- Functionality Cookies: Remember your preferences and settings for a better user experience.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. Most web browsers allow you to manage cookie preferences through their settings. You can choose to:
- Accept all cookies
- Reject all cookies
- Accept cookies on a case-by-case basis
- Delete existing cookies
5. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support
- To send information about our products, services, and special offers (with your consent)
- To improve our website's functionality and user experience
- To monitor and analyse website traffic and usage patterns
- To protect against unauthorized access, abuse, and fraudulent activity
- To comply with legal obligations and enforce our Terms and Conditions
- To personalize content and communications based on your interests
6. Data Protection & Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data:
- Contact form submissions are transmitted via encrypted SMTP (TLS/SSL) email protocols.
- We do not store sensitive personal data on publicly accessible servers.
- Access to personal information is restricted to authorized personnel only.
- We regularly review our information collection, storage, and processing practices.
- Our website uses HTTPS encryption to protect data transmitted between your browser and our server.
While we implement robust security measures, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data but will promptly notify affected individuals in the event of a data breach.
7. Third-Party Services
Our website may use the following third-party services:
- Google Fonts: For web typography. Google may collect anonymous usage data. Google Privacy Policy
- Google Maps: For displaying our store location. Subject to Google's privacy policy and terms. Google Privacy Policy
- Font Awesome (cdnjs): For website icons. May collect anonymous usage data.
- Google Analytics: For website analytics (if implemented). Collects anonymous browsing data to help us improve our services.
- WhatsApp: For customer communication. Subject to WhatsApp's privacy policy. WhatsApp Privacy Policy
We recommend reviewing the privacy policies of these third-party services. We are not responsible for the privacy practices of third-party websites or services.
8. User Rights
As a user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
- Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
- Right to Restrict Processing: You may request that we limit the processing of your personal information under certain circumstances.
- Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes.
- Right to Withdraw Consent: You may withdraw your consent at any time for communications you previously opted into.
To exercise any of these rights, please contact us using the details provided at the bottom of this page. We will respond to your request within 30 days.
9. Opt-Out Policy
If you no longer wish to receive promotional communications from us, you can opt out at any time by:
- Contacting us via phone at +91 70249 50367
- Sending an email to shreeratlamjewellers15@gmail.com with the subject line "UNSUBSCRIBE"
- Replying "STOP" to any SMS or WhatsApp message from us
- Visiting our store in person and submitting a written opt-out request
Please note that even after opting out of promotional communications, we may still send you transactional or service-related messages that are necessary for the completion of any ongoing business relationship.
10. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Enquiry data: Retained for up to 24 months from the date of submission
- Communication consent records: Retained as long as the consent is active, plus 12 months after opt-out
- Website analytics data: Retained for up to 26 months (as per Google Analytics default)
After the retention period, data is securely deleted or anonymized.
11. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will become effective when we post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about our privacy practices.
13. Grievance Officer
In accordance with Indian data protection regulations, the designated Grievance Officer for Shree Ratlam Jewellers is:
The Grievance Officer shall address any discrepancies or grievances related to the processing of personal information within 30 days of receipt of the complaint.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Note: This Privacy Policy was last updated on April 17, 2026. We recommend checking this page periodically for any changes.
