Effective Date: January 1, 2025
Last Updated: April 17, 2026
Welcome to Shree Ratlam Jewellers ("we", "us", "our"). These Terms and Conditions govern your use of our website shreeratlamjewellers.com and any services provided by Shree Ratlam Jewellers, located at Ward No 3, Hanuman Bazar, Sadar Bazar, Gautampura, Indore, Madhya Pradesh – 453220, India.
By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Use of Website
This website is provided for informational purposes and to facilitate communication between you and Shree Ratlam Jewellers. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
- You must be at least 18 years of age to use this website independently.
- You agree not to misuse the website, including attempting to gain unauthorized access to any part of the site.
- We reserve the right to modify, suspend, or discontinue the website at any time without prior notice.
- Any content you submit through the website must be accurate and not misleading.
2. Product Information & Pricing Policy
We strive to provide accurate descriptions and images of our jewellery products. However, please note:
- Product images displayed on the website are for illustrative purposes only. Actual products may vary slightly in colour, texture, and finish due to photography and screen display differences.
- All prices displayed are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
- Prices are subject to change without prior notice based on market conditions, including but not limited to changes in gold, silver, and precious stone rates.
- Final pricing will be confirmed at the time of purchase at our physical store.
- We make every effort to ensure pricing accuracy but reserve the right to correct any errors.
3. Gold Rate Fluctuation
The jewellery industry is subject to daily fluctuations in precious metal prices. As such:
- Gold, silver, and diamond prices fluctuate based on national and international market conditions.
- Any prices quoted on the website are indicative and based on the prevailing rate at the time of display.
- The final purchase price will be calculated based on the prevailing market rate at the time of actual transaction at our store.
- We are not liable for any price differences between website display prices and actual store prices due to market fluctuations.
- Customers are advised to confirm current pricing by contacting us directly before making purchase decisions.
4. Orders & Cancellations
Regarding orders and custom jewellery:
- All purchases at Shree Ratlam Jewellers are conducted in-store. The website serves as an informational and enquiry platform.
- Custom jewellery orders are subject to a non-refundable advance payment as agreed upon at the time of order placement.
- Cancellation of custom orders may be subject to cancellation charges depending on the stage of production.
- Standard jewellery items can be exchanged as per our exchange policy, subject to terms applicable at the time of purchase.
- We reserve the right to refuse or cancel any order if we suspect fraudulent activity, misrepresentation, or violation of these terms.
- All exchange and return requests must be accompanied by the original purchase invoice and any relevant certificates.
5. Intellectual Property Rights
All content on this website — including but not limited to text, graphics, logos, images, jewellery designs, icons, and software — is the exclusive property of Shree Ratlam Jewellers and is protected by applicable intellectual property laws.
- You may not reproduce, distribute, modify, display, or create derivative works from any content on this website without our prior written consent.
- The "Shree Ratlam Jewellers" name, logo, and all related marks are trademarks of our business.
- Unauthorized use of our intellectual property may result in legal action.
- You may print or download pages from this website for your personal, non-commercial use only.
6. Limitation of Liability
To the fullest extent permitted by law:
- Shree Ratlam Jewellers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of this website.
- We do not guarantee that the website will be uninterrupted, secure, or error-free.
- We are not responsible for any loss or damage to data resulting from the use of this website.
- Our total liability for any claim arising from or related to these Terms shall not exceed the amount paid by you, if any, for accessing the website.
- We shall not be held responsible for delays or failures in performance resulting from force majeure events, including natural disasters, pandemics, government actions, or any circumstances beyond our reasonable control.
7. User Responsibilities
As a user of this website, you agree to:
- Provide accurate and complete information when submitting enquiries or filling out contact forms.
- Not transmit any harmful, threatening, abusive, defamatory, or otherwise objectionable content through our website.
- Not attempt to disrupt the proper functioning of the website through any means, including hacking, introducing viruses, or overloading the server.
- Not impersonate any person or entity, or falsely represent your affiliation with any person or entity.
- Comply with all applicable local, state, national, and international laws and regulations while using the website.
- Be responsible for maintaining the confidentiality of any account information and restrict access to your devices.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Shree Ratlam Jewellers. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the terms and privacy policies of any third-party websites you visit.
9. Indemnification
You agree to indemnify and hold Shree Ratlam Jewellers, its officers, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website or any violation of these Terms and Conditions.
10. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh, India.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page with an updated "Last Updated" date. Your continued use of the website after any changes constitutes acceptance of the revised Terms.
12. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
- Business Name: Shree Ratlam Jewellers
- Owner: Shelesh Soni
- Phone: +91 70249 50367
- Email: shreeratlamjewellers15@gmail.com
- Address: Ward No 3, Hanuman Bazar, Sadar Bazar, Gautampura, Indore, Madhya Pradesh – 453220, India
- GSTIN: 23AQUPS2722F1ZP
Note: These Terms and Conditions were last updated on April 17, 2026. We recommend checking this page periodically for any changes.
